Damaged or defective items
* Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by Smokers Heaven by either phone, post or e-mail before they are returned. Any goods sent back without prior consent from Smokers Heaven will be sent back at your cost.
You can contact via the following methods:
Tel: 01273 321716 (We are open Monday – Friday, 9am – 6pm).
Post: Returns Department, Smokers Heaven, 10 Queens Road, Brighton, East Sussex, BN1 3WA, United Kingdom
* All returns are the sole responsibility of the customer until they reach Smokers Heaven.
* If you would like to return your items for any reason at all, you may do so within 7 days of receiving your purchase. Items returned must be in a new and unused condition. We will refund the cost of the items; however shipping charges are non-refundable.
How to return items
- Please include a note that tells us why you are returning the item(s).
- Include all parts, accessories, packaging, instruction leaflets etc. that were sent with the product.
- Ensure that products are in the same condition as when they were delivered to you i.e. unused and not tampered with.
- All promotional offers, e.g. buy one get one free, must be returned in their entirety.
- Please send your items to the following address.
10 Queens Road