Damaged or defective items

* Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by Smokers Heaven by either phone, post or e-mail before they are returned. Any goods sent back without prior consent from Smokers Heaven will be sent back at your cost.

You can contact via the following methods:

Tel: 01273 321716 (We are open Monday – Friday, 9am – 6pm).

Email: orders@smokersheavenshop.com

Post: Returns Department, Smokers Heaven, 10 Queens Road, Brighton, East Sussex, BN1 3WA, United Kingdom

* All returns are the sole responsibility of the customer until they reach Smokers Heaven.

* If you would like to return your items for any reason at all, you may do so within 7 days of receiving your purchase. Items returned must be in a new and unused condition. We will refund the cost of the items; however shipping charges are non-refundable.

How to return items

  1. Please include a note that tells us why you are returning the item(s).
  2. Include all parts, accessories, packaging, instruction leaflets etc. that were sent with the product.
  3. Ensure that products are in the same condition as when they were delivered to you i.e. unused and not tampered with.
  4. All promotional offers, e.g. buy one get one free, must be returned in their entirety.
  5. Please send your items to the following address.

Returns Department
Smokers Heaven
10 Queens Road
East Sussex
United Kingdom