Who we are
Our website address is: https://smokersheavenshop.com.
Personal information such as your name, address and credit card details are required when you place an order with us. Please be sure that this information is correct, accurate, current and complete. If details are inadequate, or if we suspect that they are false, we may terminate the order.
This information is used for the purpose of processing and dispatching your order. Should we need to contact you regarding your order, we will do so via the email address or telephone number provided. We will not contact you for any reason except a matter directly related to your order.
All personal information is stored off-line in our records, accessible only to those with highest authority and relevant passwords.
According to the Data Protection Act, a user has the right to see personal information stored by us. A written request must be made for this.
We will never share, lend or sell your personal information to third parties. Your personal information will never be entered into a mailing list, except if you opt for news updates from Smokers Heaven Shop website. Communication in this case will be by email only and your email address will never be passed on to any third party.
Credit Cards & Security
All credit card details are encrypted and protected using industry standard SSL security.
If you use web browsers such as Netscape Navigator or Microsoft Internet Explorer, you will notice that when you are on a secure page, the “locked” icon will appear at the bottom of your browser. This will appear on pages such as the Order Form.
If there is a breach of security that cannot be attributed in any way to negligence or deliberate misuse on the part of smokersheavenshop.com or our affiliates, we cannot be held responsible.
Please ensure that cookies are enabled in your browser. Cookies are transferred from our site to your computer when you visit our site. They are there only for the duration of your visit. Cookies allow us to track certain activities of visitors on our site, such as items collected or emptied from your shopping basket or what pages you view.
We cannot identify you as an individual or obtain any personal information about you through cookies. Our cookies are never exchanged with any third parties.
Your IP address (Internet Protocol address) is automatically logged by our servers when you visit our site. This is normal for all e-commerce websites. IP addresses are used to collect traffic data about users and visitors to our site only.